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Problems with FYD support ( self )

submitted by iwatchyoueat Warning: 0%

So I submitted an order with FYD, applied the 50off coupon, and was shown an order total at the bottom. After I paid with Western Union and tried to submit ny receipt information, I was shown a different order total, as if the coupon had never been applied. I contacted support as soon as possible to make sure that this issue was handled, but the only response I got was "You'll be fine". My order was marked as payment denied and after 2 weeks of back and forth with support they asked me to refund the Western Union. I went through all the hassle of creating a new order with all the new information, calling WU and refunding my order, paying the WU fees again, and yet as soon as I logged back into my account to submit my WU information it had the exact same problem and had unapplied the coupon. I contacted support within 5 minutes, but 2 days later and I still havent received a response and my order has been marked as "payment denied". Its now been over 3 weeks since I originally paid for my order, and I have not seen anything from FYD that would make me think that they are trying to resolve the situation. This has been my first negative experience with them, and it is causing some serious issues for me as now everyone in my order will be getting their IDs 3-4 weeks late.



Upvoted: iwatchyoueat
Downvoted:
all 5 comments


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none OG Vendor —

It's fine for WU, just pay the first 50% of amount that it told you to pay even if it changed. We don't do "Payment denied" because you think you mispaid, we do "Payment Denied" because WU blocked your transaction.

So if you're payment was "Denied" it was because WU blocked your transaction and we could not pick it up. That's the only reason we deny.

So obviously, if WU is blocking your transaction for some reason, maybe your name is flagged? We're not going to make an order we don't have the money for.

Unless on the off chance our WU guy might have miss marked it but that's about it.


1

iwatchyoueat [S] —

Order 305662-68885 It was marked "payment denied" on your order page, not by WU. It was still available for pickup 2 weeks after I had submitted it when I eventually refunded it. I mmade this post because I wasnt hearing anything from support and I didnt want to have the same problems that I had last time.


1

none OG Vendor —

Yes, it can still be blocked and say "available for pickup". Our WU terminals said it was not allowing us to pick it up.


0

kodylagz —

I'm in the same boat. When I made my order I saw one price, paid that price at WU cash dropoff then logged back in and it wouldn't let me get a coupon. Am I all good? Don't want to have to go back and pay more.


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