This is in our FAQ:
We process all IDs in 1-4 days of being ordered excluding weekends. It can take several days for your order to ship so please be patient. In some cases IDs can be received in a week, but most are 2-3 weeks. We do different methods to ship the IDs if all goes smoothly you will receive it fast. If your order has been shipped please be patient! We cannot speed up the process. If it has been longer then 3 weeks from the moment the order was marked "Shipped" then please contact us and we will figure out what happened. In most cases all IDs are delivered within 1-3 weeks. If there is a delay it can take a little bit longer. We cannot control this. We are working on upgrading our shipping times to 3-9 days. Which is in the process as of 05/16/2018. Once again, do not contact us if your order is not delivered within 21 days MAX(worst cases) from moment marked "Shipped". We supply everyone tracking numbers, use it. Sometimes they don't give updates on the package for a while. Be patient.
If your tracking is in transit longer then 21 days we will reship. Most orders deliver within 1 week, but sometimes some get stand still for a while. Our turnaround is 2-3 weeks on average that includes shipping time! Just because your order is marked shipped 2 days after you paid does not mean you're going to receive it within 3-5 days.
Our turnaround is listed 2-3 weeks, just because your order is shipped within 2 days after being paid does not mean you're going to receive it ultra fast right away, be patient
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