Lol, customers always trying to blame us for their mistakes but they don't realize our system is automated and we don't touch the informaiton.

Actually YOU put that as your zip code, and YOU made that mistake, If you would have verified your information at checkout it would have said your zipcode as indeed was 89139.

This is not r/oldpeoplefacebook.
This is not your private FYD support line.
Please handle this elsewhere, it detracts from the quality of this forum.
"But you can just igno-"
You're taking up space on the website. For the love of shit handle this somewhere else.

That doesn't logically follow. You're assuming I'm here to complain instead of to get a resolution out of this. Before you go and assume things for other people, try asking what their goal is.

I'm getting the vendor's attention about an order issue. That's more than worth it for me since their customer service never replies to anything unless you're willing to wait a while.

Yeah that's literally what the ticket system is for and the Vendor staff are being generous by glorifying the post with a response given that again, trying to get a resolution is what tickets, email etc. is for. I don't doubt your not here to complain.
It still detracts from the forum.

Yup, and FYD has PROVEN to have several cases where he resolves issues with customers via a post on here. So, it's evidence based that it works.

Also, it's one of the only ways to get the vendor themselves (instead of some clueless rep) to "help". Every response I've gotten from FYD support has been around the lines of "I dunno, I'm a rep". Here's a direct quote: "i dont have that info im just a cs rep".

So, clearly, if you want anything done, the most logical (and possibly only option to do) is to have assistance via a post.

You can find it annoying personally but if I have an option to use that increases the chance of someone helping who is not clueless, then I'm going to take it. It's sad you would find that as detracting from the forum when it's a continuation of business with respects to ID's. Something I thought that this Forum was about. Maybe it's only for vendors to complain.

I used to oversee CS for a very small operation. I am well aware of their limitations.
Part of the response you are getting is because you posted this in ALL CAPS, asserted that a vendor definitely "messed up your order", which I understand you have a strong case for but stating that in the title when you have no definitive proof.....I have no reason to defend FYD or even support them, but this is more just about practices in general-you are asserting that automation on FYDs site (which I am familliar with) is routinely sending information to the RTP from the wrong section, in which case you would not have gotten the package at all....the issue you are trying to describe is best explained by someone filling out the order form and entering the shipping zipcode twice, which is incredibly common, so I think I am not alone in having a hard time buying it as than no one would be receiving their orders or they would all have incorrect zipcodes on their IDs.....
Dude it just makes no sense
And the CS team I oversaw did not have the authority to authorize entire order reprints based off this type of thing alone, so I understand that response.

"I used to oversee CS for a very small operation. I am well aware of their limitations."

Right, so if you're aware of their limitations, then please don't say things like "This is not your private FYD support line." You're aware that they're limited and you're aware this got FYD's attention for a larger issue so I don't see the problem there anymore. Just let that part go.

"Part of the response you are getting is because you posted this in ALL CAPS"

That doesn't necessarily mean I'm angry. You know that, right? I'm merely aware there are certain aspects that get more people's attention and using all caps seemed to be the case. I didn't mean to appear angry per se.

"asserted that a vendor definitely "messed up your order"

Well, they did. I mean, if I have to define "messed up my order" then that's one thing but it factually occurred.

"which I understand you have a strong case for but stating that in the title when you have no definitive proof"

Of course I don't have a screenshot of me at the updated section. But you're appealing to ignorance if you're saying I'm wrong by virtue of not being able to prove that I'm right. That's why I'm going the path of explaining the logistics behind this all. It's the best I can do.

"I have no reason to defend FYD or even support them,"

I didn't say you're specifically trying to defend FYD. I said you're just biased against the customer. In this case, that happens to mean that you favor the vendor, which in this CASE is FYD.

"you are asserting that automation on FYDs site (which I am familliar with) is routinely sending information to the RTP from the wrong section, in which case you would not have gotten the package at all"

Nope. Reread my reply. I'm asserting that information sent to RTP has the POSSIBILITY of mixing with information sent from the "updated selection screen". Which is factual, considering that my ID has everything corrected on the address EXCEPT for the zip code. You are strawmanning my point by claiming that I said it's taking info from just "the wrong section" which sounds ambiguous. No. OBVIOUSLY I am confident that their MAIN section (the one you provide info to at checkout) is the one that they have down pat in terms of perfect automation. What I am NOT confident on, however, is their ability to automate BOTH the main checkout info with the UPDATED info and completely override the previous info. Clearly, one detail was left unchanged. Which is not so absurd to assert given that it goes through a FEATURE of updating rather than their direct checkout info.

"to describe is best explained by someone filling out the order form and entering the shipping zipcode twice, which is incredibly common,"

NOPE. Lol that's literally assumed. Which is unsurprising at this point but I never asserted that it was done manually simply because I said "YOU MESSED UP MY ORDER". My statement doesn't explain the specifics as I didn't think a vendor would get caught up with a negative interpretation of it to the point where he would choose to pick what it means AND refuse to help. I thought that he would be more logical and ask "well, okay, what was the process like for you?" and work it out with me. At which point, I would have explained that I did mistakenly place the wrong address but then immediately fixed it but still received the original zip.

What you're doing is giving a situation that I never came up with (manual info being pushed through). Well, that's not the only logical possibility of this. As proved earlier. I can think of a ton of ways that a vendor can have an automated system and still be on THEIR side with regards to the problem. It would be illogically to think so simply that the explanation is either "A OR B". When in fact, more possibilities exist.

"so I think I am not alone in having a hard time buying it as than no one would be receiving their orders or they would all have incorrect zipcodes on their IDs....."

Lol you're talking to yourself. Remember that THAT was not MY point. You're the only one who directly mentioned a manual person controlling info. Just concede that if you don't have an explanation for FYD's particular system, that you can't try to provide one for him with limited information as opposed to someone like me who literally went through the process and has more awareness on the specifics. It's nothing personal. Just logic.

"Dude it just makes no sense"

Right, because you're attacking a weak position that I never made.

"And the CS team I oversaw did not have the authority to authorize entire order reprints based off this type of thing alone, so I understand that response."

Exactly, so why not just let it be, then? Shit, if i get assistance because FYD admits that there's more to this than mere automation, then business here is successful.

The advice almost every vendor that uses automation for RTP and shipping labels puts on their website is:double check everything before submitting.
I have read your explanation. Some vendors have tools that "Verify shipping information"
Those tools are actually just a script that makes sure another websites API (Usually USPS for packing labels) would take the same data you put in and result in a deliverable address. They do nothing more and nothing less, which means two things: The Vendor almost never controls that part of the form, and if the user has submitted information elsewhere they did not mean to submit, depending on whether or not the page reloads, that data may not be changed or re entered, which means we circle back to double check everything.
I often root for the customer, because I am one for all extents and purposes, and vendors have legitimate RTP errors all the time. FYD had a recent issue with Oregon Issue dates, you can even look it up using the search box on this site.
I guess what I'm saying in all is that it's a free country and at the end of the day you can post your customer support issues here because the vendor is more inclined to respond due to their name being published next to "mistake", but you also have to be ready for people to respond, because its a forum, not a private message or CS ticket.
Peace My Guy/Gal

I love these ones, where the person has all this attitude then it turns out it was their mistake.

I love how all you guys believed the vendor when he said it wasn't his mistake. Of course you would have a bias in this as a vendor yourself instead of ever believing that the vendor could make an error. I bet it makes you feel so warm inside to see the customer's lose. The problem is that it's being done at the expense of the person who DIDN'T make the error.

It has nothing to do with being a vendor its how his site is set up. Not every vendor has automation so no other vendors can make mistakes. But for those who have automation it c and p's it from the order form to the id. If he didnt have Automation then yes more often it would be the vendors fault when he takes the info and types it in the ps file. So don't come here wiht the im bias because its a vendor without actually knowing whats up. Any Vendor that uses Automation will work the same way, and all the vendors who don't work roughly the same way.

Lol CLEARLY you're biased because your mind went STRAIGHT towards thinking that the only logic that could explain this situation would be leaning that this is the customer's fault.

I can actually point to a situation that proves it's still automated YET the vendor's fault (an issue with them updating a feature). I input the wrong address at checkout and then USED his box to update it (also through support as well). The option to update it worked for the address, clearly, because the address reflected the one I chose. ALL EXCEPT the zip code. So obviously, there's a mistake on their system from the updated address that you provide and the info on the address you provide after checkout.

For you to assert that you know what's going on here after admitting that you don't know the merchant's PARTICULAR system in place, is simply silly. I at least had all the info at my disposal before I placed a judgement. You did not remain agnostic on the issue, however. You jumped to asserting info that you're aware of behind the mechanism of automated sites and what goes on behind it WITHOUT realizing that an explanation exists which exposes a flaw in their system. You merely had a simple answer that asserted I must have typed it in incorrectly.

THAT, sir, is why you are biased.

Again if it was a bug on their end a shit load of ids would be fucked up not just a few . So get your head out of your ass here, its not being bias its called know how the site works from the back end. Vendors download them from the site in big batches not 1 at a time so a bug would fuck up everyone in those batches not just a few.Not sure how long he keeps his forms but my system I can pull up the person and can see if it was my issue or the customers and can show it if its on them. My auto is time stamped and cant be altered by me so I would know 100% if the issue is mine or the customers. I dont know his system so I can't say if he can pull that up now and see. I have no reason to be bias and anyone who knows me on here know i call it how it is. I call myself out if its on me so never bias here.

Our system is 100% automated. If WE messed up yours, then 100,000,000 IDs would have the same exact mistake. Please please please be more cautious next time. If anybody is reading this and spots this mistake immediately after paying, feel free to PM me and I can fix it!

SMH i see these posts every week

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Actually, try again! I did verify my order because I specifically googled the 97221 zip code and figured that you guys might conflate the two addresses.

Your system can be automated but still have a fault in this.

Notice how you asserted that it was me who made the mistake without verifying the exact order number. You just went by the general mechanism of your system rather than checking individually. Heavily flawed.

I went BACK to the address slot to update the address and confirmed that 97221 was the one that was input.

I would have taken a screenshot for evidence if I knew you were going to be difficult about it. It's really messed up that you guys SPECIFICALLY don't show the zip code of the address on the ID's on the order page but show EVERYTHING else. Maybe because you guys are aware that this issue CAN occur? Hmm. Well, now I can't prove it to anybody ELSE because that's the one piece you guys hide.

All I asked was for you to fix this. I'm asking for a reshipment with the corrected address. You can take offense like all the other vendors here are, or instead of inserting this "attitude" (which is funny to insert since there's no inflection of voice), you can take this as it IS of a customer asking for a simple redo.

IN essence, it appears that FYD has a system flaw where if you make a mistake on the address at checkout and then immediately update it via THEIR SYSTEM, it has at least the possibility of mixing info (as it did for me). The proof is that the address for everything updated when I used their option from their site EXCEPT for the zip code. I'll also add that they don't show the zip code on the order screen so this just adds to the problem.

Look, if you don't want to admit it or heck, maybe if you're not aware of it, fine. Now, I am kindly asking that you make good on this order with the correct zip code. You can even look at it as that it makes up for the extra I paid in shipping for it to come in under 2 weeks when it came in 4. So, regardless of what perspective you use to make good on this, I don't really mind. I simply ask for you to make good on this.