1

Dialing systems for business. ( self )

submitted by AlexBrod Warning: 0%

Hello! I'm looking for information on how to automate calls for business. I've heard that there are progressive and predictive dialers, but I don't fully understand which option is better to choose. If anyone can recommend a good source, please write.



Upvoted: AlexBrod
Downvoted:
all 2 comments


1

Mark1654 —

Call optimization turned out to be more difficult than I thought. It was necessary to find a balance between the speed of call processing and the quality of service. I tried to figure it out myself, but there was too much information. Luckily, a colleague recommended an article that became a real salvation: https://www.talkandroid.com/496382-progressive-vs-predictive-dialer-choosing-whats-best-for-your-business/. After reading it, I not only understood which option we needed, but also implemented a system that increased our efficiency by 30%!


1

MrDevor —

Hi! Today I was thinking about how to choose between progressive and predictive dialing. Both technologies help improve customer communication processes, but it is important to consider the specifics of the business. Progressive dialing is ideal for small and medium-sized companies where every conversation matters, while predictive dialing is more suitable for large call centers where a large flow of calls needs to be processed.