all 21 comments


1

kmm

I need to speak to customer service asap!!!


1

kmm

I need to cancel my order


1

Samuel Rebeck

Hi my name is Samuel Rebeck and I recently ordered 5 ids and 5 duplicates from your website evolvedids. I payed the $385 on my bank card but cancelled right after because I didn't know you needed cash. So I went and got cash and submitted the $385 with cash. Will the order still go through even though I cancelled the first transaction?


1

Evolvedids [S] Vendor

im confused? i dont take cash. i take btc, ltc, bch and WU for the time being.

If you cancelled your WU transaction then i probably marked the order as failed or deleted it. You need to check your account page


1

Samuel Rebeck

I misspoke I sent cash through WU.


1

Evolvedids [S] Vendor

oh ok.. did you submit your WU info via your account page?


1

Samuel Rebeck

Yes but everytime I submit my info it doesn't say my order was placed. I was wondering if it had to do with me cancelling my first transaction?


1

Evolvedids [S] Vendor

it should say that your WU info has been submitted and is being reviewed

As long as it says that you are good. If it still gives you the option to submit the info, lmk. If its stuck on a loading animation screen, make sure javascript is enabled


1

Samuel Rebeck

It is still giving me the option to submit info.


1

Evolvedids [S] Vendor

Make sure your inputting a full MTCN number and inputting the amount you sent that is shown at the top. if you put a lower number it will refresh


1

Samuel Rebeck

yeah I put the correct MTCN number and payment but after I submitted I still have the option to put the same info in again.


1

Evolvedids [S] Vendor

and your submitting info for every field? im sorry i just wanna make sure your doing everything right before i have my dev look into it

make sure everything is filled out. maybe try a different browser. that might be whats messing with it. if that doesnt work pm me your order number


1

Samuel Rebeck

yeah everything is entered. Tried google chrome and internet explorer. I think its because I cancelled the first WU transaction and then sent another 10 mins later


1

Evolvedids [S] Vendor

pm me order number. It shouldn't effect how you input the info on my site regardless if you cancelled


1

Samuel Rebeck

how do I pm you?


1

heysnowbunny

Hi, I need to change my shipping address for my order!


1

Evolvedids [S] Vendor

ok pm me it so i can check if i havent bought a label for it yet.


1

lcow

I paid for my order by sending cash through WU on thursday when should my order status be updated from pending?


1

zzzccc

do i put in promo code after the address?


1

Evolvedids [S] Vendor

Its on the checkout page. Im not sure how you're missing it. Its labeled "Promo Code"


1

emmac

Hi! I placed a order with 2 IDs on the order (2 different people) and only received 1 of them in the mail yesterday.. why is that? My order number was #1458. I would really like to know where it is because we used the Dropit50 code also! The one ID came out really well, just not sure where the other ID is.