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FYD PLEASE CONTACT ME ( self )

submitted by applyby1 Warning: 0%

FYD, I have two orders currently on "payment received". It has been about 4 weeks, and I have already received orders I placed after those two. The issue was due to bad photos. So I contacted support many many times. I even reuploaded the photos to the site, which FYDCS told me to do. but for some reason the new photos didnt work. In the first tickets that I submitted, I provided Imgur links, which I had to do for a previous order and it worked. When I sent the links, FYDCS said it was sent to photoshoppper. But now 2 weeks later nothing has happened. I was talking to FYDCS yesterday, and did exactly as I was told. To resize the new photos, reupload, which I did. Then I was told I needed to send Imgur links to in a ticket. What makes me upset is that I already did that, and they told me it was sent to photo shopper, clearly it was not. Im now going on over 4 weeks for these orders and I am very upset because I am a reliable FYD customer, I have been buying from them for years. I dont know why this issue is not getting fixed, I did everything I was told to do. It was fixed when I had a bad photo for a previous order. And I dont seem to be getting anywhere this time. FYD / FYDCS can you guys please PM me back so we can fix this issue? I really need these IDs and its been to long for this problem, because you claim to have turn around time as of 2 weeks, and I've been trying to fix this problem for 3 weeks now, and nothing is being done. (the reason for this post is to say that ive been waiting and nothing is being fixed after I tried to contact fyd the first week of me noticing the something was wrong, and that ive listened to everything they told me to do and nothing is being done)



Upvoted: applyby1
Downvoted: i_main_darius, oi2, wowcoolguy
all 9 comments


2

oi2 —

youre aids, wait till they get to you


2

deadmigit —

REEEEEEEE


2

vishmonsta IDHurry.com - IDgod.to - Already21.com Scammer —

look! fyd probbaly does 10K a day. I dont think your 2 orders are going to be his first priority. His reg turn around is 2 - 3 weeks. Now you had a mess up in your order and its been 4 weeks. I think that adds up and seems about right. Just wait. You keep posting shit here aint gonna help.


1

nfarruci —

cancer


1

none OG Vendor —

I fixed both your order IDs. You somehow interrupted the upload process on both orders for 1 pic each. Prob exited out to early or refreshed it.

Next time make sure that your pictures are uploaded correctly, we display your order information to you at checkout along with the pictures you uploaded. If a picture is not showing up, it means it was interrupted during the upload or you sent a corrupt image. Before you pay, you always have a chance at updating your photo/signature so there will be 0 problems.

We do claim to have that turnaround, but when there is a user error then delays happen. Also when your order is marked "Bad photo" there is an option for you to go to your order, on your orders tab for you to re-upload the photos to correct it yourself. Our support does not need to do this for you.

I have added rush production to both of your orders so they will ship out this week.

For example, if you went to your orders tab you would see this.

1cc8987d883369d6b278ac899347b6f6.png

You would have clicked on "Upload new pictures"

then it would have displayed something like...

d1efc0328dc3c48e70d0522813070456.png

Which you would then upload the pics and and it would auto mark back to payment received to finish. But you, did not do this and seem to have messaged our support a ton of times instead

When you do this your order gets automarked back in queue to be worked on, so next time do this and there would be 000000000 delays.


1

applyby1 [S] —

Thank you for getting back to me and fixing the issue and for the rush production. but I did do that, thats why I was freaking out because every time I reuploaded the photo when it said bad photo, it would redirect me back to order page then say payment received. so I assumed everything went well. But I am glad this was fixed, sorry for bombarding you guys. I was just freaking out and anxiety went through the roof


1

none OG Vendor —

You did do this? Alright I'm going to look into it. We added this new feature less than a month ago so maybe there is a bug going on with it.

But I upgraded your orders to both rush production so they will be out asap.


1

applyby1 [S] —

yes I did, thats why I freaking out because it went from payment received to bad photo which then I uploaded the pictures (resized etc as your CS told me to do so) and then it went to payment received but the next day it said "bad photo" again. but thank you for fixing it and sending it out asap.